An airline took this guy’s customer ‘complaint’ seriously and it just got better and better

Delta Air Lines went viral although not possibly in the way it would have intended after one customer made a ‘complaint’ on Twitter which it might just have taken more seriously than it was intended.

It began when a chap called Drew Gooden got in touch to say this.

He surely wasn’t expecting a response but – guess what? – he got one anyway.

Which means either the Delta Air Lines social media person messed up, or they have the world’s driest sense of humour (let’s not rule that out. Maybe).

Gooden provided the extra detail as requested.

And that was the end of that. Apart from the exchange going wildly viral on Twitter, obviously.

To conclude …


10 examples of how to complain properly