A customer service operator went viral with his favourite call of all time
Working in the field of customer service can be a stressful and thankless task, so anything that lets in a little light tends to be very much appreciated. When customer service expert, Ryan Shipley, had an unusually awe-inspiring call, he felt he just had to share it on Facebook.
This is how the tale unfolded.
One of my all-time favorite calls!!!
Me: Okay, so to complete the order I’ll need your credit card number.
Member: You’ll have to call me back, I have to go upstairs to get my purse.
Me: I can hold.
Member: I won’t be able to go up for, probably twenty minutes, I have to finish this dungeon and beat Razor Finn.
Member: Actually, give me thirty minutes, just in case!!!
Me: Okay…will do.
*wrote notes in the account about calling member back after she beats a boss in World of Warcraft*
*thirty minutes later*
Me: So, I’m dying to know.
Me: Did you beat Razor Finn, is Azeroth safe?
Member: Yeah, he ain’t nothing, just part of the grind. I bet you were surprised when I told you I was playing World of Warcraft, huh?
Me: Whaaaatttt, no not at all…yes, I was actually surprised, if you don’t mind me asking, how old are you?
Member: I’m 73! And I play games every day, ten to tweleve hours, I’d rather play game and slay monsters than knit like some old lady.
Me: I want to be you when I grow up.
Member: Age is just a number, honey. I didn’t even start playing games until 8 years ago, my grandson got stationed overseas in Afghanistan and I wanted to be able to talk to him, so me and my sister started playing with him. We’d go on raids and talk about our day, I’m actually better than he is at the game now, he HATES IT!!!
Me: You’re pretty much my hero now.
Member: I didn’t know what leveling up meant or anything, I freaked out when I found my first weapon, God, I was such a noob. If you play let me know, unless you’re Alliance, I HATE Alliance, I’m Horde until the day I die.
Me: I’m speechless, which is weird for me.
Member: I can’t wait until the Dark Moon Festival!!!
Me: I have no idea what that means, but me either…
Member: I’d love to talk more, but I gotta keep grinding out my new character!
Me: I respect that, being awesome is a twenty four hour a day job…
We have to agree with Ryan that this 73-year-old customer is awesome and a great example of why stereotypes are a waste of time.
Facebook users really appreciated Ryan’s story.
Now, where’s that knitting?