Poundland owning Thameslink will ease your commuting pain
Here’s what happened when Thameslink made the mistake of comparing their so-called rail service to Poundland chocolate.
It started when a chap called Kevin tweeted this.
Why, Ambassador @TLRailUK , with this fine service you are really spoiling us. pic.twitter.com/RZP9E0yF7k
— Kevin (@londonkro) May 30, 2018
Thameslink took the Ferrero Rocher thing and ran with it.
Bad idea, it turns out, because then Poundland then did this.
Poundland absolutely rinsing ThamesLink is not the content I asked for, but now I see it is very much the content I desired. pic.twitter.com/3I55UlvWUp
— Laurie (@TheStuffOfMemes) May 30, 2018
Just in case that’s tricky to read.
We couldn’t help notice that your Twitter team described your failure to provide an adequate service as ‘Poundland’ cooking chocolate.
Aside from the breach of our trademark, we think you’re taking the chocolate biscuit. In the past week, on the introduction of new timetables your rail company has:
1. Cancelled hundreds of services.
2. Blamed a dog on the line for delays.
3. Secretly cancelled services rather than have to announce they’re cancelled.
Frankly you have no right to use our name to describe poor service. We served 8 million shoppers last week and didn’t have to close any store due to leaves on the roof, the wrong kind of rain, or a shortage of managers.
In fact, our Welshpool store flooded and our store colleagues stood at the entrance to help customers get their shopping, so we stayed open.
We think we have a pretty good idea about what great customer service is compared to most rail companies. But if we ever fall short, perhaps we’ll describe ourselves as a bit Thameslink.
And here’s what Thameslink had to say in response (after deleting the tweet).
“Very sorry team for using your name here. I have removed the offending Tweet. ^Neil”
Perfect. (And hope your journey’s not TOO bad today).
